Refunds are subject to the cancellation policy of the specific hotel booked through Omayroom. Customers are advised to review the cancellation policy associated with their reservation to determine refund eligibility.
Cancellation Deadlines: To be eligible for a refund, cancellations must be made within the timeframe specified in the hotel's cancellation policy. Cancellation deadlines vary by property and room type.
Cancellation Process: Customers can initiate the cancellation process through their Omayroom account or by contacting our customer service. The cancellation will be processed according to the policies of the respective hotel.
Refund Processing Time: Refunds, if applicable, will be processed within a reasonable timeframe after the cancellation is confirmed. The processing time may vary and is dependent on the policies of the hotel and financial institutions.
No-Show and Late Cancellations: In the case of a no-show or late cancellation, the hotel's policy will apply, and refunds may not be available. It is essential to adhere to the specified cancellation deadlines to maximize refund eligibility. Refund Amount: The refund amount, if applicable, is determined by the hotel's cancellation policy. Some hotels may offer a full refund, while others may apply charges based on the timing of the cancellation. Non-Refundable Bookings: Certain bookings may be non-refundable, and customers are notified of this during the booking process. Non-refundable bookings do not qualify for a refund under any circumstances.
Processing Fees: Omayroom does not charge additional processing fees for cancellations or refunds. However, customers should be aware that some hotels may apply their own fees as per their policies.
Special Circumstances: In exceptional circumstances, such as natural disasters or unforeseen events, Omayroom and the respective hotel will work together to address refund requests in a fair and considerate manner.
Contacting Customer Service: For assistance or inquiries regarding refunds, customers can contact our customer service through the "Contact Us" section on our website. Our team is dedicated to providing timely and helpful support. By using Omayroom's services, customers acknowledge and agree to adhere to the refund policies outlined herein. It is crucial to review and understand these policies before making a reservation..